Crystal Eye Essentials Module 1: Orchestrate

Crystal Eye Essentials Module 1 provides a practical, hands‑on introduction to Orchestrate, Red Piranha’s central platform for managing products, services, users, and security operations across customers and environments.   

This session is designed for partners, MSPs, and organisations new to Crystal Eye, and focuses on how the platform is used in the real world, from ordering services to managing incidents and customer accounts.   

What is Orchestrate?  

Orchestrate is the operational backbone of the Red Piranha ecosystem, enabling partners and customers to:  

• Order and manage Crystal Eye products and services 

• Selecting your appliances for deployment and managing licenses   

• Manage staff, customers, and access controls  

• Track incidents, risks, and operational status  

• Access training, certifications, and support  

Module 1 establishes the foundation required to operate the Crystal Eye Orchestrate platform efficiently and confidently.  

What You’ll Learn During This Session  

During Crystal Eye Essentials Module 1, our experts will walk through real workflows and demonstrations covering:  

• Service ordering and deployment through Orchestrate including vulnerability scanning and PCAP analysis.  

• Support ticket submission and tracking. 

• Create your own GRC dashboards  

• Situation Reports (SitReps) and operational visibility  

• Asset management concepts with the new CMDB 

• Risk registers and severity scoring  

• Understanding MSP and end‑customer service relationships  

• Navigating Orchestrate support, documentation, and community resources  

The focus is on how things actually work, not theory, making this an ideal starting point for new users.  

A look at recent updates 

New Training Platform 

A redesigned learning experience with Red Piranha courses having improved usability and outcomes. 

CMDB Improvements 

• Better ingestion of network interface data 

• Enhanced device-to-customer mapping 

• Improved naming and matching for devices and sites 

Result: Improved asset visibility, more accurate inventory management, and a stronger foundation for security operations and compliance. 

Risk Register Enhancements 

• Create risks directly from category screens 

• Improved data accuracy with flexible fields 

• Clear mitigation ownership 

• Export functionality for reporting and compliance 

• Real-time notifications for updates 

Result: Improved governance, greater accountability, and more effective risk management across the organisation. 

Who Should Attend  

• Managed Service Providers (MSPs) 

• CISOs and security officers  

• IT administrators  

• Partner sales and solutions teams  

• Organisations onboarding to the Crystal Eye platform 

No prior Crystal Eye experience is required. 

By completing Crystal Eye Essentials Module 1 and Module 2, you’ll earn your Crystal Eye Essentials Certificate, qualifying you with foundational knowledge to deploy, manage, and operate Crystal Eye services. 

Ready to get started? 
Register now and take the first step toward mastering Orchestrate and the Crystal Eye platform.